In-the-Issue

Dilip Puri, Founder & CEO, Indian School of Hospitality (ISH), says that for educational institutes, delivering effective high-quality learning online is going to be the new normal. The CEO also explains that one needs to await the feedback on hotel SOPs from customers to help improve them further. Nisha Verma …

As part of its contribution to the local community and frontline workers in the fight against COVID-19, The Grand Dragon Hotel Ladakh has been serving meals and distributing protective equipment such as face masks. Nisha Verma The Grand Dragon Hotel Ladakh has been helping the community and frontline workers through …

As the world adjusts to the new normal of managing with COVID-19, the Singapore Tourism Board (STB) organized a webinar titled “Singapore Tourism Connects – Panel Discussion and Product Update” on 29 May 2020 to share the various initiatives and  efforts in Singapore. Hazel Jain Attracting 1,200 participants, the webinar …

Sanjay Kumar, Chief Strategy & Revenue Officer, IndiGo, shares insights on the airline’s activities, plans for revival and future strategies, along with benefits that travel agents can avail via IndiGo’s newly-launched charter services. He also shares details on the cash refunds initiated by IndiGo. Manas Dwivedi Q How has demand …

The last few months have been tough on the society, battling with rising levels of infection and fatalities due to COVID-19. During these times, JTB understood that learning and development knows no boundaries and technology in today’s day and age provides opportunities to share and learn, says Tomoyuki Okagawa, Managing …

Eclectic and vibrant, The H Dubai is a gateway to UAE’s most dynamic city – Dubai. The 5-star hotel boasts a world-class collection of 236 spacious rooms and suites, a residential tower, an office tower and a dynamic events centre. What’s more? It is just a short distance from all …

Etihad Airways is the first airline to trial an innovative airport technology that will help identify medically at-risk travellers and this technology is currently being tested at the Abu Dhabi airport. Neerja Bhatia, Etihad Airways’ Vice President, Indian Sub- continent, shares more details. Hazel Jain Q How is Etihad ensuring …

Times like the present are an opportunity to revisit existing contracts and educate oneself to ensure that future contracts are watertight and anticipate such unforeseen situations. Therefore, it is important to be apprised of a prominent contractual phenomenon relevant during and post the manifestation of COVID-19. Dheeraj Nair, Partner at …

Travel agents, unlike airlines, neither have regulatory safeguards nor any control on refunds in situations like the present. Dheeraj Nair, Partner at J Sagar Associates and Co-Chair of the Disputes practice of the firm, defines the need to put forth the travel agent’s case against credit shells before the Supreme …

The Enterprising Travel Agents Association (ETAA) has planned a series of webinars to help its B2B agent members showcase their product offerings to B2C agents, including non-members. Hazel Jain The Enterprising  Travel Agents Association (ETAA) will conduct a series of webinars to help all its B2B members showcase their products …