Aviation

How to build passenger confidence

Experts from the Indian travel and aviation industry feel that the series of progressive discussions, best practices and steps outlined by the industry embrace a proactive customer experience in air travel. They also highlight the seamless coordination between airports, airlines and other stakeholders in the travel value chain, as customers …

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Curbing pandemics at airports

‘We live in exceptional times that call for exceptional measures, and this ignites adroit innovation,’ says Arun Bright,  Lead Product Owner, Sabre Bengaluru GCC. Airlines and airport systems play a crucial role in containing the spread of contagious infection. But, how can these systems make a difference? Let’s take a …

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Etihad: World-class aviation

  Etihad Airways has become the first international airline to address the travel trade in India directly via a webinar. The airline, along with Abu Dhabi Tourism, discussed its readiness as well as new services for passengers – both visitors as well as transit. A set of stringent guidelines for …

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A hockey stick recovery?

Here’s what three industry heavyweights have to say about recovery of the aviation sector, and the factors that are hindering and helping it. Alexandre de Juniac, Director General & CEO, IATA If the opening is slow, the recovery will be slow. Implementation of safety measures must be universal and quick. …

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AAI mulls resumption of int’l Ops

Arvind Singh, Chairman, Airports Authority of India (AAI), shares the way forward for international operations, including potential air bubbles with the US, Canada and the Gulf, while stressing that airports are well-equipped to handle the increased traffic. However, there are multiple considerations before international operations are resumed. Nisha Verma Agreeing …

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Scan and fly at Delhi Airport

Videh Kumar Jaipuriar, CEO, Delhi International Airport Limited (DIAL), says that through technology and updated processes, including suspension of stamping of boarding passes, the airport now ensures a higher level of sanitisation and touchless travel to boost passengers’ confidence and their airport experience. Nisha Verma The preparations at Delhi Airport …

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IndiGo’s flight to revival & charters

Sanjay Kumar, Chief Strategy & Revenue Officer, IndiGo, shares insights on the airline’s activities, plans for revival and future strategies, along with benefits that travel agents can avail via IndiGo’s newly-launched charter services. He also shares details on the cash refunds initiated by IndiGo. Manas Dwivedi Q How has demand …

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Etihad invests in passenger wellness

Etihad Airways is the first airline to trial an innovative airport technology that will help identify medically at-risk travellers and this technology is currently being tested at the Abu Dhabi airport. Neerja Bhatia, Etihad Airways’ Vice President, Indian Sub- continent, shares more details. Hazel Jain Q How is Etihad ensuring …

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Charter flights in demand now?

With the current ban on international flights and limited domestic operations, charter flights have seen an instant  boost in both interest and demand. Private aviation expert Kanika Tekriwal, CEO & Founder, JetSetGo Aviation, helps  decode the changing dynamics of the industry and where it is headed Manas Dwivedi Q What …

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Return of corporate travel?

The sixth edition of CAPA Masterclass Series discussed the challenges that airlines will face to bring back their cash cow – the corporate travellers. Peter Harbison Chairman Emeritus CAPA – Centre for Aviation Just how safe is it for an employer to ask an employee to travel internationally whether by …

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