In-the-Issue

Pradip Lulla, Vice President and Acting President, Travel Agents Federation of India (TAFI), says that by not refunding customers’ money, airlines and the government are going against the Citizen’s Charter that clearly defines the refund policy. Nisha Verma Sharing updates on the petition filed in Supreme Court regarding air ticket …

More than 2,300 tourism and hospitality students and academicians from 77 universities around the country have been registered with the training programme by Voice of India Tourism (VOIT), a CSR initiative that aims to educate and enlighten young minds of the industry through daily live learning sessions. Manas Dwivedi Industry …

A shopaholic who loves to travel and be adventurous, Nagsri Prasad Sashidhar, Chief Happiness Officer, NAGSRI – Creating Special Memories, says that while FIT business makes her fulfil people’s dreams, it also allows her to explore the world and satiate her creative side. Here’s her fascinating story… It was always …

Dilip Puri, Founder & CEO, Indian School of Hospitality (ISH), says that for educational institutes, delivering effective high-quality learning online is going to be the new normal. The CEO also explains that one needs to await the feedback on hotel SOPs from customers to help improve them further. Nisha Verma …

As part of its contribution to the local community and frontline workers in the fight against COVID-19, The Grand Dragon Hotel Ladakh has been serving meals and distributing protective equipment such as face masks. Nisha Verma The Grand Dragon Hotel Ladakh has been helping the community and frontline workers through …

As the world adjusts to the new normal of managing with COVID-19, the Singapore Tourism Board (STB) organized a webinar titled “Singapore Tourism Connects – Panel Discussion and Product Update” on 29 May 2020 to share the various initiatives and  efforts in Singapore. Hazel Jain Attracting 1,200 participants, the webinar …

Sanjay Kumar, Chief Strategy & Revenue Officer, IndiGo, shares insights on the airline’s activities, plans for revival and future strategies, along with benefits that travel agents can avail via IndiGo’s newly-launched charter services. He also shares details on the cash refunds initiated by IndiGo. Manas Dwivedi Q How has demand …

The last few months have been tough on the society, battling with rising levels of infection and fatalities due to COVID-19. During these times, JTB understood that learning and development knows no boundaries and technology in today’s day and age provides opportunities to share and learn, says Tomoyuki Okagawa, Managing …

Eclectic and vibrant, The H Dubai is a gateway to UAE’s most dynamic city – Dubai. The 5-star hotel boasts a world-class collection of 236 spacious rooms and suites, a residential tower, an office tower and a dynamic events centre. What’s more? It is just a short distance from all …

Etihad Airways is the first airline to trial an innovative airport technology that will help identify medically at-risk travellers and this technology is currently being tested at the Abu Dhabi airport. Neerja Bhatia, Etihad Airways’ Vice President, Indian Sub- continent, shares more details. Hazel Jain Q How is Etihad ensuring …