TravTalk India Online Magazine
Indigo has started operations in its 57th destination, Gorakhpur and has recorded on-time performance (OTP) of 84.1 per cent out of Bengaluru, Delhi, Hyderabad and Mumbai.
TT Bureau
Topping the charts, Indigo has recorded 84.1 per cent OTP in the month of June, according to the air traffic data released by Directorate General of Civil Aviation (DGCA), which collates the performance for major carriers. The airline also maintained the lowest passenger complaint ratios of 0.3 per 10,000 passengers, revealed the report.
William Boulter, Chief Commercial Officer, IndiGo said, “The fact that our on-time performance has improved from 80.0 per cent in May to 84.1 per cent in June, 2018 is due to the service orientation of our teams and our customers’ unrelenting support. We are also delighted to maintain one of the lowest passenger complaint ratios in the month of June. We thank our customers who flew with IndiGo in June 2018 and voted us as the ‘Best Low-Cost Airline in Central Asia & India’ at the Skytrax World Airline Awards 2018 for the ninth consecutive year. Reflecting on 12 years of our remarkable journey, one thing that remains constant has been our simple promise of being on-time, offering low fares and providing a courteous and hassle-free service.”
Providing increased connectivity from UP is in line with our growth strategy in the Indian market. These new services will benefit our customers based in nearby regional destinations
IndiGo also started operations from Gorakhpur and announced it as its 57th destination, further strengthening its connectivity from the state of Uttar Pradesh. The price for Delhi-Gorakhpur daily non-stop flight is `3199, and the service for the same is set to start from September 1, 2018. Gorakhpur will be the third city IndiGo will be connecting from, after Lucknow and Varanasi.
Boulter said, “We are pleased to announce Gorakhpur as our 57th destination effective this September 2018. Providing increased connectivity from Uttar Pradesh is in line with our growth strategy in the Indian market, and Gorakhpur is a key market for us. These new services will benefit our customers based both in the numerous cities of India and nearby regional destinations, as Gorakhpur is also a key entry point into parts of Nepal.”
He further added, “IndiGo will continue to expand its network to meet the requirements of both business and leisure travellers wherever they demand it. It is our constant endeavour to provide more flexibility of choice for our customers as IndiGo continues to offer them on time, courteous and hassle-free service and always an affordable flying experience.”
