TravTalk India Online Magazine
A solution for post-reservation sales and revenue earning for agents, Turpal is the answer to all that an agent or a customer needs after they have set out on the tour. The application, which has an online chat tool for effective communication, helps agencies generate more revenue, as tours, activity and attraction are key to making profits.
TT Bureau
Turpal is a post-departure application built by a team of developers who are well-versed with travel technology and are all destination experts in tours, activities and excursions, shared Vishal Mehra, India Representative, Turpal, at an exclusive webinar held for the travel trade, where the team gave a demonstration of the system and answered questions. “It helps the agencies to upsell dynamic itinerary, and it’s an online chat tool to improve their communication. It is an app, which will help agencies make more money,” claimed Mehra.
Vijish Vijayan, Customer Success Manager, Turpal, added, “Turpal primarily has three main components — post reservation system, which is the operation panel; Turpal white label application; and the third component is the channel manager of tours and excursions.”
Farshid Rahimkhani, CEO & Co-Founder, Turpal, highlighted that as per google study 48 per cent of all activities and experiences are sold at the destination and mostly travel agents, who are the owners of this booking, do not get an option to quote for the same. Turpal levels the playing field for Travel Agents by providing them a share.
Tours activities and attractions are the most profitable part of the Business and Turpal being a post reservation system focuses on this, while respecting the privacy of your customers. Turpal is a SaaS product (Software as a Service), so it is constantly being improved and upgraded, thus making sure that it helps travel agents improve
their profitability.
Farshid pointed out, “Turpal is a platform and we don’t have any product to sell. We are only providing an empty platform to make sure that you serve your clients in the best way. Turpal has one of the best channel managers for tours and activities, and through that channel manager one will be connected to the suppliers to sell. Thus, customer data is secure from that part and like many developers and system providers, who are providing SaaS products, we are responsible for your data in our contracts and in our structure that we designed in the system.”
He further said that being from the industry we understand that a lot of business is B2B and our system is designed to cater to B2B2C. Thus, the app can totally get branded and customized, which means that you can have Turpal with your own brand,” added Rahimkhani. Unlike other SaaS products Turpal does not come with user limitations, this means that the app can be used by an unlimited number of people at the same time. “There is no restriction on how many B2B agents can be enrolled. If a company is handling 10,000 passengers a year and they have 2000 sub-agents who are working with them, it can be customized for every sub-agent,” he added.
It can also be used for larger MICE groups, Turpal is the perfect way to communicate the day-to-day tinerary with your customers making sure that everyone is always updated in real time of what is next.
Vishal Mehra, who has been an integral part of the Tourism Industry since 1989, said that among the many USPs the app has for a DMC, the biggest one is the ability to communicate with the customers without invading their privacy and disturbing them.
