‘Safe Stays at Fortune Hotels’

Fortune Hotels, a member of the ITC hotel group, has announced the launch of ‘Safe Stays at Fortune Hotels’, a complete safety and hygiene programme for guests and associates from pre-arrival to check-out. The programme has been set in line with ISO standards.

Nisha Verma

The ‘Safe Stays at Fortune Hotels’ programme is set on 10 pillars of safety and hygiene that will be diligently implemented across its hotels as they re-open/ commence operations. The hotel chain has tied up with TQS Global Management System, a leading Food Safety and Research Firm, to embark on a journey to acquiring CORE 19 (COVID-secure) Safe Practices Protocol blended with Deming Cycle certified under ISO Standards, for its properties pan India. Under this programme, all Fortune hotels will undergo a phase-wise implementation, training and certification exercise over the next few months. TQS Global has been associated with Fortune Hotels for over seven years now and has effectively trained over 350 associates for OFQUAL British certification and implemented food safety and hygiene protocols across the chain in various capacities.

Samir MC, Managing Director, Fortune Park Hotels, says, “The world is undergoing a vast change in the way we travel, stay and socialise. We realised that the COVID-19 outbreak will change the nature of holidaying and doing business altogether. The hygiene programme and certification are thus important steps towards re-defining our spaces and experiences, thereby creating a very safe, hygienic and stress-free environment for our guests.”

Aimed to provide a comfortable and positive experience to guests, this end-to-end programme will comprehensively cover all the departments and sub-departments of hotels, including the heart of the house and guest-facing areas. It will also go beyond soft actionables and basic norms like wearing masks and social distancing, and help in creation of robust safety and hygiene processes and practices across all its hotels.

The process shall include implementation and certification towards COVID safety protocols and ISO 9001, which is a standard developed for the certification of Quality Management Systems (QMS) to enable effective system integration. During the project, comprehensive implementation of CORE 19 (COVID Secure) Health & Safety Management System will be accomplished with the aid of manifold tools, both online and on ground. The programme will consist of QMS principles blended with occupational health and Safety Analysis Systems (OHSAS) guidelines and the ‘Safe Stays at Fortune Hotels’ protocol along with the stringent guidelines from Indian and international bodies such as Ministry of Tourism, FSSAI, Codex, WHO, FAO and CDC.