Guideline offers cash refunds

Just when credit shells looked like they were becoming a norm in the tourism industry, Mumbai-based tour operator Guideline Travels is offering the option of cash refunds with a minor charge.

Hazel Jain

In a show of extreme goodwill, Guideline Travels is offerings its trade partners and clients cash refunds for cancelled bookings with a minor charge. Pradeep Saboo, Partner, Guideline Travels, reveals, “We are offering the option of cash refund to our agents and clients in lieu of cancelled bookings with a minor charge which is minimal. This move will help people in their time of need and hope that it will create goodwill for us. I’m sure that my clients will return once it’s safe to travel. We have invested lakhs in the business to ensure we have a steady cash flow.” He adds that instead of hosting parties and doing marketing campaigns later, he would rather opt to do this right now.

Guideline Travels re-opened their head office in Mumbai on June 10, 2020 with minimal staff. “We started mainly with our accounting team as well as one team member each for our cruise, outbound and M!CE departments. We expect domestic travel to start off from September 2020, and short-haul international travel to close-by destinations such as Dubai and Singapore by Diwali,” Saboo adds. In terms of cruising, he shares that Jalesh Cruises will start their sailings from September 18, 2020.