GRNconnect 2.0 to fast-track bookings

GRNconnect has launched an upgraded platform to improve the way agents make travel bookings. GRNconnect 2.0 introduces a seamless, intuitive and data-driven approach, ensuring smarter tools, streamlined processes and enhanced functionalities.

Janice Alyosius

GRNconnect has taken a significant leap forward with the complete revamp of its platform. The transformation goes beyond a mere logo or colour change; it represents a comprehensive technological overhaul aimed at streamlining travel bookings for agents.

Highlighting the significance of the platform’s transformation, Deepak Narula, Managing Director, GRNconnect, said, “The whole idea was to position ourselves for the next level. Our technology upgrading was pending for quite some time and now we have made the entire platform seamless. It’s not just about aesthetics; we are adding substantial value with this upgrade.”

The new platform consolidates into a single, cohesive unit for operations. “Earlier, we used to work on three different platforms — front office, mid-office and back-end. Now, we have a single platform, making it seamless for searching and booking, resulting in faster and more efficient operations,” Narula elaborated.

This integration allows agents to pick up inventory more quickly, reducing search time and effort. “Agents will save a lot of time and energy while looking for properties. Besides faster results and better inventory, we have introduced new features that provide insights into industry trends, destinations in demand, and even what their own company is selling,” he added.

Empowering travel agents
GRNconnect’s enhanced platform introduces several key features designed to improve the efficiency and profitability of travel agents. The revamped User Interface (UI) and User Experience (UX) offer an intuitive and engaging interface for seamless navigation. A new comprehensive dashboard integration enhances accessibility and streamlines processes. Multiple payment options ensure greater flexibility and convenience for global transactions, while omnichannel support provides real-time assistance to travel agents. The platform now includes Eurail integration, allowing seamless access to one of Europe’s most popular travel networks.

Additionally, multilingual support has been introduced, starting with Spanish, to cater to a diverse global audience. Recognising the increasing demand for mobile accessibility, GRNconnect is set to launch dedicated mobile solutions that will allow users to manage their travel bookings on the go.

In addition to the technological overhaul, GRNconnect has launched GRNExperts, a learning platform tailored for students, travel professionals, and entrepreneurs. “This initiative is designed to upskill and empower users by offering courses, industry insights, and professional development opportunities,” Narula shared, adding that, “GRNExperts is poised to revolutionise the learning experience for travel industry professionals, fostering growth and knowledge-sharing in an ever-evolving market.”

Roadmap for the future
Narula also expressed enthusiasm over future developments. “We have an entire roadmap ahead with a big wish-list. Some of the features we are introducing are unique to GRNconnect and not seen elsewhere in the market,” he shared.

The platform revamp was driven by extensive customer feedback, ensuring that the enhancements align with the real needs of travel agents. “There has been a lot of feedback and suggestions from our loyal customers, and all of these have been incorporated into the system. Our platform is now more robust and seamless than ever before,” Narula claimed.

With these cutting-edge developments, GRNconnect is set to revolutionise the B2B travel booking experience, making it easier, faster, and more efficient for travel agents worldwide. “We have some amazing features coming up, it’s going to be exciting, and we are going to rock the B2B market,” Narula concluded.