The cruise line will introduce enhanced preventive measures for its Dream Cruises and Star Cruises fleet with an increase in safety levels for the cruise industry.
Genting Cruise Lines has been taking various precautionary measures with stringent health screening processes in accordance with regional government policies from the onset of the pandemic. As a result, to date, there have been no reported cases of COVID-19 among guests or crew while on board or transmitted via any of Genting Cruise Lines’ ships.
The cruise line has also outlined detailed preventive steps for the recommencement of its Dream Cruises and Star Cruises ships. Kent Zhu, President of Genting Cruise Lines, says, “With the impact of the COVID-19 outbreak regionally and globally, many guests as well as crew have developed higher awareness and expectations with regards to the safety and preventive measures of cruise ships. We have carefully reviewed our prevention and response plan with the COVID-19 pandemic in mind to devise and provide enhanced and comprehensive measures across our fleet. We have taken the positive opportunity during this hiatus period to also implement comprehensive crew training.”
He adds, “The public will be pleased to know for instance, that all of Genting Cruise Lines’ ships allow for 100 per cent external fresh air to be filtered and supplied to each passenger cabin as well as on board public areas ensuring a constant and healthy flow of fresh air throughout the vessels. Besides that, isolated wards are available in the Medical Centre and cabins can be converted into quarantine rooms if required.”
To boost confidence in future reservations for guests, Genting Cruise Lines has also launched its ‘Cruise As You Wish’ programme in which all new and existing Dream Cruises and Star Cruises bookings prior to or on 30 October, 2020 will have the flexibility to cancel up to 48 hours before sailing and receive 100 per cent future cruise credit to be redeemed of any Dream Cruises or Star Cruises sailing embarking on or before 31 March, 2021.
In addition to these enhanced safety and preventive measures, Genting Cruise Lines will further collaborate with the China Cruise & Yacht Industry Association (CCYIA) to contribute to the publishing of a white paper for the cruise industry’s prevention and response plan against COVID-19.
Highlights of the preventive measures include:
Mandatory temperature screening and pre-boarding health declarations for all guests
Higher frequency with increased levels of sanitization and disinfection in guest cabins with hospital grade disinfectants
All public areas on board will undergo a two-tier sanitization process with thorough cleansing, fogging and wiping using hospital grade disinfectant.
F&B restaurants and bar areas, including galleys, will be cleaned and sanitized three times daily, during and after service
Theatres will be sanitized before and after each show; 3D glasses disinfected before and after guest usage
Isolated wards available in the Medical Centre
Twice daily temperature checks for crew and all frontline crew required to wear face masks