Ebix’ experience centre in Delhi

Ebixcash Travel Services and Sheraton Travels have tied up to inaugurate a cutting-edge experience centre in Delhi’s Connaught Place. The centre aims to create a nationwide platform for travel agent community of India.

Janice Alyosius

Ebixcash Travel Services and Sheraton Travels recently joined hands to open a new experience centre in the heart of Delhi, Connaught Place (CP). The centre aims to empower travel agents across the country, particularly small, medium, and micro-sized businesses.

Enthusiastic over the development, Naveen Kundu, Managing Director, Ebixcash Travel Services, said, “The newly established service centre will serve as a hub for travel agents, providing them with valuable insights into various aspects of the travel industry, including technology utilization, customer support, and business development.” The primary goal of the collaboration is to create a nationwide platform for approximately 450,000 travel agents in India, enabling them to compete with large Online Travel Agencies (OTAs) by leveraging the aggregating power of Via, Ebixcash’s travel platform.

Ashwani Sharma, Chief Executive Officer, Sheraton Travels, expressed also his excitement about the collaboration and said, “We have forged a strong connection. We eagerly look forward to becoming an arm for Ebix Travel to generate new types of business. With this collaboration, I believe we can both grow.”

Highlighting the expansion plans, Kundu said, “We are excited to announce that we plan to open approximately 30 experience centres like this in tier II, III and IV cities in the country.”

Both Kundu and Sharma emphasized on the importance of collaborations in the industry keeping in view the continuous evolution of travel products and services.

The collaboration also aims to leverage the growth potential of the M!CE industry and tap into the rising trend of Indian travellers exploring both domestic and international destinations. “With India on track to becoming the third-largest economy, the travel industry anticipates a prosperous future fuelled by a growing middle class boasting the highest disposable income,” Kundu said. Talking about the industry prospects, he said that the outlook is highly positive and optimistic not just for M!CE business but the entire travel industry.



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