Dedication for success

Anil Parashar, President & CEO, InterGlobe Technology Quotient (ITQ), claims that innovation in all segments of travel and a dedicated team is what have helped them succeed.

Nisha Verma

For ITQ India, 2019 was a successful year with several commendable milestones, claims Anil Parashar. “Together with Travelport, we introduced a special initiative in the market for people with intellectual disabilities, and it encouraged travel agents to transcribe DPNA Special Service Request code while booking travel for the specially-abled traveller who needs in-flight care and attention,” he says. Now, ITQ hopes for an even better 2020. “Customisation and personalisation of our technology is going to be our primary focus, and we will certainly advance with Travelport Smartpoint in 2020. Plans are also underway to expand our offerings in travel technology and provide customised solutions,” he shares.

Personalisation of technology is going to be our primary focus and we will advance with Travelport Smartpoint in 2020

The travel market in India has been growing at a double-digit CAGR year-on-year, which speaks for itself, asserts Parashar, “Sure, there have been ups and downs in the market, but that has only brought in more opportunities of growth and better services for end consumers. To meet the growing demand of millennials and the Gen Z audience, it is imperative to become digitally advanced and offer experiences, especially digital experiences, the segment seeks. This calls for innovative integrated solutions such as Machine Learning and AI, and supporting the same with Big Data,” he shares.

ITQ claims that they are not just suppliers of travel content, but partners or consultants because of the level of customisation and integrated products and solutions they offer. “Our team is the key force behind our success, and we take their personal and professional growth seriously,” he says.