Cygnett assures health and safety

Cygnett Hotels & Resorts has initiated a wide-ranging safety and hygiene programme, Health & Safety Assured, for all its guests and team members. The programme covers the entire guest cycle from reservation to check-out, simultaneously providing a safe and clean environment for customers and Cygnett team members.

The programme – Health & Safety Assured – is designed around all the key guest touchpoints and compromises all essential protocols and guidelines from World Health Organization (WHO) as well as central and local healthcare agencies. Emphasis has been laid on providing a deep-cleaned and sanitised environment across all areas.
Key foundations of the programme are laid upon spotless rooms, safe public spaces, social distancing, F&B hygiene, and safe handling procedures, technological changes and enhancements, safety meetings, hygiene kiosks, trained and sensitised staff, and no-contact payments.

Cygnett Hotels and Resorts is a technologically savvy company that has 35 hotels across 33 locations in two countries. Its multi-brand portfolio and a multidirectional approach give it the edge to cater to the rapidly changing hotel industry on the founding tenets of hospitality: quality, comfort  and ‘Cygnetture’ service.

Cygnett Hotels is developing and has developed various technological and Artificial Intelligence-based programmes for its front office and F&B teams, which will assist them in performing their functions while maintaining social distance from the guest.

This will also help guests coming to Cygnett hotels to enjoy the same services, albeit in a touchless manner. At present, the group has updated its Property Management Solution (PMS) to provide contactless check-in and check-out using mobile Apps, and has even introduced QR code-based menus.

Addressing the gathering at the launch of this special programme, Sarbendra Sarkar, Managing Director & Founder, Cygnett Hotels & Resorts, said, “This was a jolt back to reality. As a society, we need to respect each other and work collectively to restore the balance that has been offset. We will be resilient in our approach. The hospitality group will work towards encouraging travel, and will adhere to paramount safety and hygiene protocols – even more so today.”
The group’s vision continues to be creating value for its guests who have, year after year, invested their time, expectations and faith in the group.