Customised packages for Indians

Cross Chiang Mai Riverside Resort is a luxury resort nestled on the banks of Ping River in Northern Thailand. In an interview with TravTalk, Mario Bumroongpan, Resort Manager, Cross Chiang Mai Riverside Resort, shares USPs of the property and agenda for 2024.

Suhani Sood

Cross Chiang Mai Riverside Resort’s vibrant location, pleasant weather, easy transportation, warm hospitality, culinary delights, and complete privacy makes it a perfect accommodation for guests, says Mario Bumroongpan, Resort Manager, Cross Chiang Mai Riverside Resort.

Indians: All-in-one travellers

Talking about the Indian guests, he said, “As far as I know, Indian travellers are the ones who want to witness all-in-one experience in tourism and not just a particular niche. For example, Indian guest would be interested in wellness tourism, culinary tourism, adventure tourism, and ecotourism at the same time.”

Though the Indian market is new to them, Bumroongpan said that they are trying to attract Indians by offering them customised packages, which includes a tour of Chiang Mai city, visit to nearby sanctuaries and cruises, participation in festivals with the locals, live music, and sometimes adventures like rafting. “For Cross Hotels, we also have an Indian representative who drives and generates all our business from these clients. Regular interaction with him makes us equipped to welcome Indian market in the best possible way,” he says.

When asked about the flight connectivity, Bumroongpan said that as of now, India does not have a direct flight to Chiang Mai city, but there are flights with layover or one stop from cities like Delhi and Mumbai.

Weddings & MICE

Talking about weddings and MICE business, Bumroongpan said, “We have space at our river lawn, which is in between restaurant and river, for personal intimate/ private weddings and events. We have had around 100 weddings at our property.”

Hopefully, in near future, they might have Indian weddings as well. “I have many ideas for decorations and everything for Indian market, we just need one opportunity to prove ourselves,” he said.

Sustainability Initiatives

He said, “Each of our Cross property abides by the sustainability practices for our environment.” Highlighting two practices, Bumroongpan said, “We are working with Tourism of Thailand (TAT) in order to become Green Hotels, which means not only protecting trees from cutting but also growing our own little trees. Secondly, we have gasoline energy that we use for EV charging to reduce the usage of energy and oil.”

As of now, India does not have a direct flight to Chiang Mai city, but there are flights with layover or one stop from cities like Delhi and Mumbai

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