Cozmo expects surge in wellness

While the Indian travel industry goes through a transformation, Cozmo Travel has a clear vision — to be a catalyst in shaping India’s new-age travel landscape by delivering meaningful and scalable travel solutions. Santosh Kanchan, Country Head – India, Cozmo Travel, talks about how he keeps his company relevant and agile in this competitive and aggressive market.

Hazel Jain

The Indian travel market is on the brink of a transformative leap — fuelled by accelerated digitisation, shifting consumer aspirations, and an expanding appetite for immersive, purpose-driven journeys. Over the next two years, Santosh Kanchan, Country Head – India, Cozmo Travel, anticipates strong growth in outbound travel from tier II and tier III cities, increased traction for curated group departures, and a marked surge in religious, wellness and experiential tourism.

“We are future-ready. Our strategy is anchored in innovation, agility and relevance. We are investing in advanced digital platforms to enhance customer and partner engagement, forging high-value global alliances, and launching specialised verticals like MICE. We are also strengthening our international footprint by establishing multiple offices across our existing global network — not only to promote those destinations as DMCs in India, but also to drive inbound tourism into India from these markets. This dual strategy is designed to create a cross-border travel ecosystem,” Kanchan reveals.

The company continues to align with tourism boards to spotlight emerging destinations. “Our vision is clear — to be a catalyst in shaping India’s new-age travel landscape by delivering seamless, meaningful, and scalable travel solutions,” he adds.

Role of agencies is transforming

He does not believe that the role of travel agencies is diminishing. “It is transforming. In an age of online noise, travel professionals are becoming trusted curators. The future lies in specialisation, personalisation and integration. Agencies that can combine deep product knowledge, strong supplier relationships and tech-enabled service delivery will thrive. At Cozmo, we view ourselves not just as tour operators, but as travel architects — offering end-to-end travel solutions with a human touch. The emphasis is shifting from just selling packages to crafting seamless journeys,” Kanchan says.

Relevance in today’s dynamic market is earned through adaptability, innovation and customer-centricity. Companies must continuously evolve with changing market behaviour. “At Cozmo Travel, we stay ahead by building specialised teams for niche segments, launching digital-first online platforms integrated with latest AI technology, and leveraging data to drive personalised engagement. Additionally, we are expanding our domestic and international network to enhance reach and operational excellence. Our goal is not just to stay relevant — but to lead the way.”