Connected by technology

The 3rd Digital Travel Summit in Singapore showcases technology evolution in the bookings sector along with its impact on travel and hospitality.

TT Bureau

As many as 400 authorities from the eCommerce and digital sector are expected to attend the show. The conference offers a platform for airlines, hotels, OTAs, metasearch engines and tourism boards to come together and interact with each other. The agenda of the event is to focus on the ‘Connected Customer’ and ‘Mastering the Customer Experience’. It is expected to prove to be a learning space for those who are currently not aware of ways to build omni-channel programmes for their businesses.

The first day of the conference focuses on technology evaluation of the industry while the subsequent days offers knowledge sessions and panel discussions. The platform aims to be instrumental in analysing strategies for data collection and algorithms. Almost 50 case studies will be analysed from across businesses.

With an opportunity to meet and greet stalwarts of the digital travel space, the attendees can join small groups or peer-to-peer learning formats. These aim to provide a practical roadmap based on examples on ways to use data effectively; immersive technology; artificial intelligence (AI) and conversational commerce, which can seamlessly guide consumers through the purchase and planning process of travel.

Key speakers attending the show are Trevor Spinks, Head of Sales and Distribution, Scoot, Leslie Hsu, Head of Global Branding, Trip.com, Edward Goh, Vice President, Marketing, Hong Kong Disneyland, Elizabeth Yong, Cluster Director of Digital Marketing, Grand Hyatt Singapore. These stalwarts will moderate sessions to bring out best practices and add value to the attendees’ knowledge.

Some of the participating airlines at the event include Singapore Airlines, Lufthansa Group, Air France, Cathay Pacific, Japan Airlines, Scoot, Air Costa, Fiji Airways, China Southern Airlines, Finnair, Copa Airlines, Vietnam Airlines, FlyFirefly, etc. The hotels showcasing their products at the event are AccorHotels, Hilton Hotels and Resorts, Rosewood Hotel Group, Preferred Hotels and Resorts. Prominent online travel agents (OTAs) marking their attendance at the show include Ctrip, Kiwi.com, Klook, Expedia, TripAdvisor, Wego.com and Agoda.com. Industry expert contributors and technology vendors like BeMyGuest, Destination Elite, TripZilla, etc. are also a part of the Digital Travel Summit this year.