Bird Airport Services commences world class ground handling services at the Chennai International Airport

Bird Airport Services will commence to provide ground handling services to SriLankan Airlines’ aircrafts and passengers from November 1st, 2023. SriLankan Airlines is the largest operator of international passenger flights at Chennai International Airport and connects Indian passengers to the rest of the world through its well established international destinations.

Bird Group, one the largest and most diversified groups has pioneered the aviation services, travel, hospitality and retail industries in India for over 52 years. Bird Group’s ground handling entities, the largest private ground handling network in India, provide world class aviation services across 21airports, handling more than 4500 flights a month and have been awarded a ground handling concession at the Chennai International Airport. This marks a significant milestone in the company’s continued growth and commitment to delivering exceptional services.

The scope of ground handling concession, includes the right and the duty to provide, the following services to all domestic & international airlines:

• Passenger handling services(departure, arrival including lost and found and special assistance, including passenger and crew transportation between aircraft and airport terminal).
• Baggage handling(baggage sorting, preparation for delivery into flights, loading into and unloading from devices, transport to reclaim area, transfer baggage, baggage tracking and reconciliation).
• Ramp handling services(marshalling, cooling and heating, ramp to flight deck communication, loading and unloading, aircraft starting, safety measures, moving of aircraft, cabin & utilities cleaning, cargo ramp handling and storage of ULDs.

Following a rigorous tendering process in 2022 (in which more than 10 international players had participated), which focused on benchmarks in industrial know-how, current international operations, best practices, reliability, safety procedures and quality standards, the Airports Authority of India (AAI) awarded Bird Airport Services, a long term ground handling concession to develop and operate a state-of-the-art ground handling operation for both domestic and international airlines at Chennai International Airport.

A spokesperson, Bird Airport Services said, “As we embark on this new venture, Bird Group’s commitment to excellence remains unwavering. The company has made substantial investments in equipment, employee training, and facilities to enhance safety, sustainability, and performance. This includes upskilling new employees, implementing a digitalized aircraft turn-around process to improve efficiency and safety, and investing in state-of-the-art electric Ground Service Equipment (GSE) equipped with IoT and advanced safety features. Bird Airport Services is excited to bring its expertise to Chennai Airport, and we are dedicated to delivering exceptional ground handling services to all airlines and passengers.”