TravTalk India Online Magazine
Ascot Hospitality is rapidly growing its portfolio with an array of new projects, featuring luxury hotels and distinctive retreats, all while emphasizing sustainability and cutting-edge technology. In an interview with TravTalk, Neeraj Balani, Chief Operating Officer, Ascot Hospitality, offers a glimpse into these exciting developments.
Ascot Hospitality has been expanding its portfolio significantly. Can you share some insights into your recent expansion strategies and upcoming projects?
Ascot Hospitality has focused on diversifying its portfolio to include a range of properties from urban hotels to boutique retreats, leisure, and staycations, creating a unique brand scape in the hospitality industry. Our recent strategies involve integrating sustainable practices, leveraging advanced technology to enhance guest experiences, and exploring unique locations that offer distinctive travel experiences. Upcoming projects include:
- Tullahmore House, a luxury boutique hotel in Mussoorie, which promises personalized services and exquisite amenities.
- Club Savoy, a modern luxury hotel in Noida offering exclusive premium club membership with modern facilities like an all-weather swimming pool, a gym, tennis courts, theatre, and auditorium for exclusive MICE Events. The hotel also offers a huge banquet space suitable for large weddings and conferences.
- A ropeway and additional rooms at our property, Savoy Greens Jabli, Kasauli.
- Additional rooms at our existing Savoy Suites properties in Manesar, Noida, and Greater Noida.
Could you elaborate on what sets ‘Vivaah by Ascot’ apart in the competitive wedding services market? How do you ensure a unique and memorable experience for your clients?
‘Vivaah by Ascot’ distinguishes itself within the brand scape by offering bespoke wedding services that cater to the unique preferences of each couple. We provide comprehensive planning and coordination, from themed décor to gourmet catering, ensuring every detail reflects the couple’s vision. Our dedicated team of experts works closely with clients to create personalized and memorable experiences, ensuring each wedding is as unique as the journey the couple embarks on together.
How does Ascot Hospitality cater to the specific needs of corporate clients in the MICE sector? What facilities and services do you offer that differentiate your offerings?
Ascot Hospitality understands the distinct needs of corporate clients in the MICE sector. We offer state-of-the-art conference facilities, advanced audio-visual equipment, high-speed internet, and flexible meeting spaces. Our dedicated events team provides tailored solutions to ensure successful meetings, incentives, conferences, and exhibitions. Additionally, we offer curated experiences such as team-building activities, thematic tea/coffee breaks, and various programs to enhance the overall corporate experience, distinguishing our presence in the MICE sector.
Could you outline the benefits and privileges of the Savoy Executive Membership program? How does it enhance the guest experience and foster loyalty?
The Savoy Executive Membership program offers a range of exclusive benefits designed to enhance the guest experience. Members enjoy privileges such as complimentary upgrades, early check-in and late check-out, access to executive lounges, and special discounts on dining. These benefits are crafted to provide additional comfort and convenience, fostering loyalty by ensuring members feel valued and appreciated during their stays.
Sustainability is increasingly important in the hospitality industry. What are the key sustainability principles that Ascot Hospitality adheres to? How are these principles integrated into your operations?
Ascot Hospitality is committed to sustainability through key principles such as energy efficiency, waste reduction, and sustainable sourcing. We implement eco-friendly designs in our properties, use energy-efficient appliances, and promote recycling programs. Our operations prioritize sourcing local and sustainable materials, reducing carbon footprints, and engaging in community-based environmental initiatives. These principles are integrated into every aspect of our operations to ensure we contribute positively to the environment, reinforcing our commitment to sustainability.
How does Ascot Hospitality invest in the growth and development of its employees? What initiatives or programs are in place to support career advancement and employee satisfaction?
We believe in fostering a culture of continuous learning and development for our employees. Ascot Hospitality offers comprehensive training programs, leadership development initiatives, and career advancement opportunities. We have mentorship programs and provide access to industry certifications and workshops. Employee satisfaction is also enhanced through wellness programs, competitive compensation, and recognition awards, ensuring a motivated and committed workforce that embodies our core spirits and values.
Looking ahead, what are the key growth areas and strategies for Ascot Hospitality in the next 3-5 years? How do you plan to capitalize on emerging trends in the hospitality industry?
Ascot Hospitality aims to expand its presence in key markets, enhance its luxury offerings, and integrate more technological innovations to improve guest experiences. We plan to capitalize on emerging trends such as wellness tourism, eco-friendly travel, and personalized guest services. By staying ahead of industry trends and continually evolving our strategies, we aim to maintain our competitive edge and deliver exceptional hospitality experiences, thereby solidifying our market presence.
Ascot Hospitality operates the following brands:
- Savoy Suites: Located in Manesar, Noida, and Greater Noida, these properties offer spacious suites and premium amenities ideal for both extended stays and short stays.
- Savoy Greens: Located in Jabli, Kasauli, Himachal Pradesh, and in Karnal, these properties provide a blend of comfort and natural beauty, perfect for leisure travelers seeking relaxation and rejuvenation.
- Ludlow House: Located in Kasauli offers a perfect leisure destination in the mountains, providing an ideal retreat for those looking to escape into nature.
