Adieu to passengers’ woes

Get ready for chatbots to address your queries, real-time flight status, detailed flight schedules and more with AirSewa 2.0 web portal and application, recently launched by the Ministry of Civil Aviation.

TT Bureau

In yet another promising initiative, Suresh Prabhu, Union Minister of Civil Aviation and Commerce & Industry, along with Jayant Sinha, Minister of State for Civil Aviation, recently unveiled AirSewa 2.0 web portal and mobile app. The latest version of AirSewa can be operated through an interactive web portal as well as through a mobile app for both iOS and Android platforms.

Speaking at the launch, Prabhu said, “A need was felt for the development of an upgraded version of AirSewa to provide a superior user experience with enhanced functionalities.” Some of the improvements in AirSewa 2.0 include features like secure sign-up and log-in with social media, chatbot for travellers’ support, improved grievance management including social media grievances, real-time flight status and detailed flight schedule.

Launched with an aim to offer passengers a convenient and hassle-free air travel experience, the web portal and application of AirSewa 2.0 will help capture air travellers’ feedback for policy interventions. Adding further, Prabhu said, “The focus is now on improving the quality of services so that passengers who are travelling have a safe and comfortable experience.”

Sinha, on the other hand, said that in today’s date, five crore passengers are travelling every year, which would grow exponentially in the future. He shared that there was an urgent need of upgradation of AirSewa and systemic intervention in improving customer services.

In fact, MoCA has plans to launch the next generation — AirSewa 3.0 digital platform in the next few months, which would include DigiYatra registration, BHIM payment integration, airport maps as well as grievance escalation and transfer.

With air passengers facing issues like flight delays, problem in refunds, long queues, inadequate facilities at airports and complaints of lost baggage, MoCA launched AirSewa web portal and mobile app in November 2016 to address this need. The AirSewa 1.0 was received well, with around 30,000 app downloads and around 75,000 web portal hits since its launch.