In-the-Issue

An air of dismay surrounds travel agents today owing to lack of support from IATA that has left them grappling for refunds. Agents, especially the smaller ones, across India are in a dilemma over renewing their IATA membership at all. Has IATA been reduced to just a name and logo? …

Thailand-based hospitality group Cross Hotels & Resorts has recently opened some of its properties for guests, and has ensured that all hygiene and safety measures are in place so they have not a worry in the world. These six properties are based in Koh Samui, Chiang Mai, Koh Kood, Kanchanaburi …

CAPA India has been tracking the progression and impact of COVID-19 since January 2020. Based on current indications, its near-term assessment is that demand will remain subdued until Q2 2021, with no certainty of revival in H2. CAPA India estimates that demand-related risks are now much higher than any of …

The Travel Agents Federation of India (TAFI) has put its foot down and demanded that agents receive complete cash refunds from airlines, during a virtual meeting with Ministry of Civil Aviation (MoCA) representatives on July 11. Hazel Jain The Travel Agents Federation of India  has said a complete and resounding …

During IATO’s virtual members’ meet, Meenakshi Sharma, Director General (DG), Ministry of Tourism (MOT), reassured travel agents that the ministry will support them, and announced two major relief measures for the travel trade community.

Videh Kumar Jaipuriar, CEO, Delhi International Airport Limited (DIAL), says that through technology and updated processes, including suspension of stamping of boarding passes, the airport now ensures a higher level of sanitisation and touchless travel to boost passengers’ confidence and their airport experience. Nisha Verma The preparations at Delhi Airport …

Pradip Lulla, Vice President and Acting President, Travel Agents Federation of India (TAFI), says that by not refunding customers’ money, airlines and the government are going against the Citizen’s Charter that clearly defines the refund policy. Nisha Verma Sharing updates on the petition filed in Supreme Court regarding air ticket …

More than 2,300 tourism and hospitality students and academicians from 77 universities around the country have been registered with the training programme by Voice of India Tourism (VOIT), a CSR initiative that aims to educate and enlighten young minds of the industry through daily live learning sessions. Manas Dwivedi Industry …

A shopaholic who loves to travel and be adventurous, Nagsri Prasad Sashidhar, Chief Happiness Officer, NAGSRI – Creating Special Memories, says that while FIT business makes her fulfil people’s dreams, it also allows her to explore the world and satiate her creative side. Here’s her fascinating story… It was always …

Dilip Puri, Founder & CEO, Indian School of Hospitality (ISH), says that for educational institutes, delivering effective high-quality learning online is going to be the new normal. The CEO also explains that one needs to await the feedback on hotel SOPs from customers to help improve them further. Nisha Verma …