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Smart data use turns WhatsApp engagement into direct bookings: Ashutoosh Dwivedi

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At the TravTalk ThinkTank held at Le Meridien New Delhi, Ashutoosh Dwivedi, Founder & CEO, Utazzo.com, highlighted WhatsApp as an effective retention tool. He noted that personalised messages to existing customers often generate immediate enquiries and 10–15 bookings, reinforcing the value of data-driven engagement.

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