At the TravTalk ThinkTank held at Le Meridien New Delhi, Ashutoosh Dwivedi, Founder & CEO, Utazzo.com, highlighted WhatsApp as an effective retention tool. He noted that personalised messages to existing customers often generate immediate enquiries and 10–15 bookings, reinforcing the value of data-driven engagement.
With over 17 years of experience in the B2B travel and hospitality sector, she brings deep insight into travel trade dynamics, industry challenges and market developments. She holds an MA in English Literature and a Diploma in Journalism from the Xavier Institute of Communications, Mumbai, which underpin her strong editorial expertise. An avid nature enthusiast, she prefers outdoor and adventure-led travel, including hiking and trekking.
