As boutique hospitality brands compete on personalised experiences rather than scale, leadership and training are becoming central to guest satisfaction. Mount Hotels is reinforcing this focus through the multidisciplinary role of Anugrah Tewari, while spotlighting Avongrove Tea Boutique Bungalows as a premium experiential retreat near Mirik.
Mount Hotels has highlighted its emphasis on guest experience, training, and brand positioning through the expanded role of Anugrah Tewari, Corporate Trainer and Guest Relations Manager, alongside the positioning of Avongrove Tea Boutique Bungalows near Mirik, West Bengal, as a luxury boutique offering.
Anugrah Tewari brings over 13 years of experience across hospitality and people-centric roles. She began her career as an international cabin crew member, developing expertise in cross-cultural service delivery and guest engagement. She later transitioned into Guest Experience Management, where she focused on elevating service standards and strengthening long-term guest relationships.
Her professional journey also includes Human Resources leadership within a casino environment, where she managed recruitment, employee engagement, and people operations. This experience, balancing operational efficiency with human connection, now informs her training and leadership approach.
Currently serving as Guest Relations Manager, Corporate Trainer, and Marketing Manager at Mount Hotels, Tewari plays a key role in shaping guest journeys, training teams in refined hospitality standards, and strengthening the brand’s positioning. Her multidisciplinary background enables her to align service delivery, team development, and brand messaging.
Positioning Avongrove as a boutique luxury retreat
Avongrove Tea Boutique Bungalows by Mount Hotels is positioned as a luxury three-villa, 11-room property located within the Avongrove Tea Estate near Mirik, West Bengal, approximately 30–35 minutes from Mirik town. Set within the Molatey Tea Garden, the property offers private, spacious accommodation designed for family vacations and group retreats.
The boutique property features three- and four-bedroom villas equipped with modern amenities, including kitchens, televisions, and private bathrooms. Personalised services include private butlers, bonfires, customised meals, live barbecues, yoga instructors, and private party spaces.
Guests can also access walking tours through the tea gardens, sunrise and sunset views, and 24-hour front desk assistance. The property emphasises tailored hospitality, offering personalised menus, live mini bars, and curated entertainment options such as live singers.
Mount Hotels positions Avongrove Tea Boutique Bungalows as an exclusive getaway for travellers seeking tranquillity, luxury, and immersive natural surroundings, combining contemporary comfort with the charm of tea estate living.
Rahul Bhadana is a digital editor at TravTalk with experience spanning multiple content niches, with a strong focus on travel trade journalism and digital publishing. A graduate of Delhi University, his work covers editorial writing, content strategy and platform-led storytelling, supporting TravTalk’s digital growth and industry engagement. A technology enthusiast, he enjoys films, poetry and exploring new ideas across media and culture.
