The safety and security of associates and guests is a top priority during this unprecedented pandemic. ITC Hotels launched the ‘WeAssure’ initiative, which demonstrates a dedication to health, hygiene, and a safe environment, as indicated by National Accredition Board for Hospitals and Healthcare Providers (NABH) accreditation.
Due to the COVID-19, travel and tourism came to a halt, and no one knows when it will fully resume. Rishi Mattu, General Manager, ITC Rajputana, Jaipur, responded, “ITC Rajputana has gained momentum since COVID-19.” “Yes, indeed. After the initial unlock, they identified signs of recovery. The movement came to a halt as soon as the second wave began. People were hesitant to leave their homes and only travelled when absolutely necessary. The ITC Hotel’s bookings have been progressively decreasing.”
People wanted to get out again, but in the absence of international travel and in the climate created by the lockdown, they decided to travel by car, and any location within a fair driving distance was chosen, and demand soared following the second wave.
Further, Mattu said, “Winter is the season for visiting Rajasthan and since the wedding season is all set to start, we are expecting demands to go up, along with leisure. However, we do not see any international travel but the MICE is also trying to get back and hence we are hopeful to see some activity in this segment as well. The industry is all set to welcome the guests with all safety and precautions”.
When asked about the hotel’s present focus, he responded, the first priority is the staff’ and tourists’ safety and security. ITC Hotel is committed to health, hygiene, and a safe environment through the ‘WeAssure’ programme, which is backed by the NABH.
About the new COVID-19 protocols, the hotel is taking very strict precautions. Upon reaching the hotel, a shoe sanitization station awaits. The security check is contactless, thermal screening of the guest is undertaken along with luggage sanitization. Floor markings indicate physical distancing norms. Posters from the porch to the Check-in counter inform the guests on the safety measures. The hotel has a contact lite check-in / check-out service design along with transparent separators at the reception to ensure safe distancing. Guests are encouraged to submit all the details and IDs through online forms before they arrive at the hotel. Guests are allotted rooms that are sanitized to ensure solid levels of cleanliness.
“We’d also like to mention that we’re now pet friendly,” Mattu continued, “so you can enjoy your vacations with your paw-friend at the hotel.” The ITC Rajputana is located in the heart of the Pink City. During a weekend getaway, yoga sessions by the pool can help rejuvenate and relax. A city tour of Jaipur can be booked through the hotel concierge, giving tourists a unique perspective on the city.