Dhruv Shringi, CEO Yatra, said the most significant shift in the travel industry is no longer about destinations but about how journeys are planned, booked, and managed. He noted that the future will favour integrated travel-tech platforms that bring multiple services together, moving away from standalone products operating in silos.
Shringi said rising digital adoption is driven by the need for visibility, compliance, and convenience, without increasing friction for travellers. Automation is not replacing human instinct but enhancing it by providing greater clarity, enabling teams to act faster and make more informed decisions, he added .
According to Shringi, the next phase of travel will be shaped by the convergence of technology, people and experience, making travel more seamless, meaningful and scalable.
Janice Alyosius is a travel and MICE journalist focusing on business travel, destination marketing, aviation and industry policy. She leads editorial content at MICEtalk and also writes for TravTalk, covering global trends, trade developments and key industry conversations. With regular reporting from tourism forums, conventions and on-ground industry events, her work blends news-led analysis with strong industry voices, offering clear context and relevance for travel trade professionals and decision-makers.
