DoubleTree by Hilton Gurugram Baani Square has appointed Naveen Raaj as Operations Manager, strengthening its leadership team in a competitive NCR hospitality market. The move reflects the hotel’s focus on service excellence and operational efficiency to enhance guest experience and performance.
DoubleTree by Hilton Gurugram Baani Square has announced the appointment of Naveen Raaj as Operations Manager. In his new role, he will oversee hotel operations with a focus on service delivery, guest satisfaction, and overall operational performance.
Raaj brings over 12 years of experience in the hospitality industry, with a strong track record across Hilton Hotels & Resorts in India. His expertise spans rooms division management, service excellence, and operational leadership.
Prior to this role, he served as Rooms Division Manager at Conrad Pune, where he contributed to improving guest experience and service performance. He also continues to serve as Regional Quality Champion for South Asia, Hilton Hotels.
He began his career with Hilton Chennai and has since held key roles across multiple properties including Conrad Pune, DoubleTree Ahmedabad, and DoubleTree Suites Bangalore. Over the years, he has contributed to enhancing service standards and operational efficiency across these hotels.
Raaj has also completed Hilton’s SHINE Leadership Development Programme, a key internal training initiative focused on leadership development.
Leadership perspective on appointment
Nitin Pathak, General Manager, DoubleTree by Hilton Gurugram Baani Square, said, “We are delighted to welcome Naveen Raaj to the team. His strong industry experience, people-centric approach, and commitment to excellence align seamlessly with our brand values. We are confident that his leadership will further strengthen our positioning as a preferred hospitality destination in Gurugram.”
Naveen Raaj, Operations Manager, DoubleTree by Hilton Gurugram Baani Square, said, “I am excited to join DoubleTree by Hilton Gurugram Baani Square and be part of a brand known for its warm hospitality and guest-first philosophy. I look forward to working with the team to further elevate guest experiences and contribute to the hotel’s continued success.”
He has received multiple industry recognitions, including Director of Rooms of the Year 2025 for Luxury Hotels in India by Hotelier India, and was a finalist for the same category by BW Hotelier India. His achievements also include Front Office Manager of the Year 2024 and internal recognitions such as Leader of the Year 2024 at Conrad Pune and Manager of the Year 2020 at Hilton Chennai.
With this appointment, the hotel aims to further strengthen its operational framework and service standards in the Gurugram hospitality market.
Rahul Bhadana is a digital editor at TravTalk with experience spanning multiple content niches, with a strong focus on travel trade journalism and digital publishing. A graduate of Delhi University, his work covers editorial writing, content strategy and platform-led storytelling, supporting TravTalk’s digital growth and industry engagement. A technology enthusiast, he enjoys films, poetry and exploring new ideas across media and culture.
