Customer is king for Al Tawfeeq

With a mission to offer superior customer experience, Al Tawfeeq Travel, Doha, sets its service standards through a process of continuous training of its staff, reveals the company’s CEO, Rehan Ali Syed.

Q. The last 10 years of Al Tawfeeq has been an eventful journey. What have been the key milestones?

From humble beginnings with only seven staff and a small office 10 years ago, Al Tawfeeq has witnessed significant growth; thanks to the vision of the Chairman Abdulla Al Mustafawi Al Hashemi and the support of our skilled team. With customer requirements as our key focus, the entire team had a single-minded vision of fulfilling their requirements by providing complete travel solutions.

We are justifiably proud of the successful journey that we embarked on 10 years ago and look forward to a future that gives us an opportunity to scale new heights. Our success mantra has been to set high standards of service and ensure that our customers have access to the best travel products from around the world.

Q. What is your vision for Al Tawfeeq Travel?

Al Tawfeeq’s success lies in its ability to adapt, innovate and deliver quality customer experience and that is the vision for our continued growth over the next five years. The scope of our activities is considerable and plans are already underway to diversify into other verticals, establish inbound DMC operations, build and enhance our extensive network of partnerships and continue to bring to Qatar best in travel technology and leisure products from around the world.

Q. What do you love most about your job?

Having spent over 20 years in the travel industry, I am very passionate about this industry and my passion for all things travel drives me to continually look for innovative travel solutions. My team of over 100 staff is the backbone of our operations and I
consider them as an extended family whilst ensuring their welfare.

The travel industry is all about people and building lasting relationships with your customers; this is one aspect that I love most about my job. Each day is a new challenge and finding innovative solutions to mitigate the challenges is what I find exciting.

Q. What do customers in Qatar value the most about your service? How do you manage to maintain excellence in your service?

Some of the hallmarks of Al Tawfeeq are professional skilled team, staying connected to clients at all times, offering CRM solutions for our corporate clients and providing accessibility and extensive coverage with nine retail locations. We take immense pride in the way we set customer service standards through a process of continuous training of our staff.

Q. Qatar has grown tremendously in the GCC. What can a first-time visitor expect from this destination?

Qatar has lots to offer to all tourists whether they are seeking beach getaways, adventure, culture experience or just shopping and family entertainment. The Qatar National Tourism Council has taken various initiatives to promote inbound tourism. Now 83 nationalities can get visa on arrival in the country. For instance, one of Qatar’s most iconic spots — the mangroves of Al Thakira is a large area of greenery and water offering kayaking as a best way to see the mangroves. Some other attractions like Qatar National Museum, Museum of Islamic Art, Souq Waqif, world-famous restaurants and luxury hotels are sure to create a memorable holiday experience for any tourist visiting Qatar.

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