Germany-based CruiseHost Solutions that provides cruise distribution technology, has announced two new features on CruiSEA. While Offer360 expands the creation of offers, Customer360 introduces initial CRM functions for managing and viewing customer- and booking-related data. Both features can be purchased independently in the CruiseHost Shop.
While Offer360 supports faster offer creation, Customer360 enables more targeted customer support through better prioritisation based on customer and booking data. In addition to the existing function for creating offers as PDFs, Offer360 now includes landing pages that guide customers directly to the booking or lead the travel agency back to the offer in CRUISEA.
Customer360 provides access to customer data and booking history, where various statuses can also be viewed in a consolidated format. For maximum efficiency, the combination of both features makes it possible to assign offers specifically to individual customers. These offers can then be viewed in Customer360 and reopened when required. The large number of offers created and sent every day makes clear organisation in day-to-day travel agency operations increasingly demanding. The new features in CRUISEA support travel agencies in managing their offer processes more
transparently and serving customers more efficiently.
With CRUISEAfree, CRUISEHOST Solutions offers a free entry point into CRUISEA. Even in the free version, travel agencies can store their agency numbers and make bookings directly through CRUISEA. This allows professional cruise sellers to use central booking functions without first having to purchase a paid package.
With over 17 years of experience in the B2B travel and hospitality sector, she brings deep insight into travel trade dynamics, industry challenges and market developments. She holds an MA in English Literature and a Diploma in Journalism from the Xavier Institute of Communications, Mumbai, which underpin her strong editorial expertise. An avid nature enthusiast, she prefers outdoor and adventure-led travel, including hiking and trekking.
