At the latest TravTalk ThinkTank, Sriharan Balan, Managing Director, Madura Group, highlighted the renewed importance of travel agents. “Whenever there is a crisis, passengers turn towards travel agents,” he said. Balan explained that uncertainty drives travellers to seek expert guidance, reinforcing the value of personalised service in the industry.
Rahul Bhadana is a digital editor at TravTalk with experience spanning multiple content niches, with a strong focus on travel trade journalism and digital publishing. A graduate of Delhi University, his work covers editorial writing, content strategy and platform-led storytelling, supporting TravTalk’s digital growth and industry engagement. A technology enthusiast, he enjoys films, poetry and exploring new ideas across media and culture.
