Speaking about AI as a business tool, Dhruv Shringi, CEO, Yatra, said, “I’ve never seen AI as just another add-on. For us at Yatra, it’s become the nervous system that holds everything together. It honestly keeps the day-to-day moving for us, be it with the cancellations that don’t drag, expenses that get processed without the back-and-forth, support that feels a little less like a queue and a little more like a conversation. Getting these fundamentals right matters, because that is what lets everything else work smoothly.”
