Technology to personalise travel

The third edition of Federation of Indian Chambers of Commerce and Industry (FICCI) Digital Travel, Hospitality & Innovation Summit held recently in New Delhi saw stalwarts of the travel technology industry speak about the trends that will change the landscape of the travel industry in the future.

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Attended by frontrunners of the industry, the FICCI Digital Summit started with a welcome address by Ashish Kumar, Co Chairman, FICCI Travel Technology Committee & Partner, Agnition Consulting. Talking about the industry’s need to stay updated, he said, “major digital platforms are now vying for a slice of the industry’s pie. However, the industry would have to reach out to the hinterland where the use of internet is pervasive. No other industry has changed the way the travel industry has due to the impact of technology.”

Virtual Reality is going to be adopted in many realms, particularly hospitality where hotels can offer a more immersive experience of the property

Dhruv Shringi, Chairman, FICCI Travel Technology Committee and CEO and Co-Founder, Yatra Online, shared that the travel technology world will be guided by some key innnovations. “Today the Indian government, Ministry of Civil Aviation and AAI is testing the facial recognition system at airports, where travellers are scanned at the gate itself, without having to carry an ID through a process called Digiyatra. ” he said. Listing the key trends that will emerge in 2018, Shringi added, “Voice is going to be a key driver, especially im travel. Virtual Reality is going to be adopted in many realms, particularly hospitality where hotels can offer an immersive experience of the property. Voice and personalisation will be big differentiators in the competitive market.”

The event also saw the launch of FICCI & KPMG India jointly unveiling the Knowledge Paper ‘Expedition 3.0 – Travel & Hospitality Gone Digital.’

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