Separate VAC for agents

In an effort to make visa application more convenient for travel agents, VFS Global will soon start an exclusive Visa Application Centre (VAC) for them in the heart of New Delhi.

Manas Dwivedi

To maintain and strengthen relationship with the travel trade, VFS Global is taking a slew of measures in 2020. Sharing details, Sanjeet Joher, Head – South Asia, VFS Global, informed that the new VAC will provide visa assistance to travel agents for non-Schengen countries and visas that don’t require biometric data. He also shared that VFS Global will have a dedicated helpline for travel agents apart from special weekend visit arrangements for large groups.

We are going to have a lot of non Schengen missions out there and operate six days a week, 8 am onwards

“We are opening an exclusive VAC for travel agents in Connaught Place, New Delhi. We are going to have a lot of non-Schengen missions out there and operate six days a week, 8 am onwards. Due to the strategic location, this VAC will be easy for travel agents to access,” he said.

“Our most important customer is the travel agent,” said Joher, adding that VFS wants to collaborate with them and in turn enhance services for their customers, because “their customers are our customers and we are here in this business because of them.” Thanking travel agent partners for their support, he said, “In 2020, we are upgrading our infrastructure across all our locations in order to give the customers a seamless journey. We are going to ensure that there are customer relationship managers on arrival to guide them. For agents who have other requirements and are not able to cope up with demand, we are willing to open on Sundays as well across all locations in India.”

Besides these dedicated services for agents, VFS Global is also increasing its operational hours by extending the centre timing (8 am–6 pm). For prime-time customers, the centre will open from 6 pm-10 pm. Major VFS centres will also be operational on Saturdays from 9 am-4 pm. VFS Global is also coming up with ‘Visa at Doorstep’. There are 16-17 countries for which VFS can come up with mobile biometrics for customers.