Building the confidence in guests to travel and stay at their hotel is a priority for every hotelier today, as their hotels strictly adhere to the news SOPs. Even their staff has been extensively trained, while a lot of amenities have been made contact-less.
Irfan Khatry, GM, ibis Bengaluru City Center & Hosur Road
We have introduced intensified hygiene and sanitation measures to ensure employee and guest safety by launching the ALLSAFE Label. This programme has ensured that we indoctrinate the new hygiene and safety goals. In order to receive the ALLSAFE Label, all operational team members were mandatorily asked to attend the specific training modules and implement the same in their shifts.
Sarbendra Sarkar, Founder & MD, Cygnett Hotels and Resorts
At Cygnett, cleanliness and comfort always went hand-in-hand. Now, with the ‘new normal’, we are further implementing several sterility practices, keeping in mind the safety of our staff and our guests. We ensure consistent sanitisation of all our premises on a daily basis; all our employees use PPE kits; we provide contactless experiences to make the guests more comfortable; and we are very strict about practising social distancing.
Nabendu Acharjee, GM, Hometel Chandigarh, A Sarovar Hotel
From sanitisation of rooms, public areas, linen, air-conditioning, contactless check-in or check-out, QR codes have suddenly taken the front seat. ‘Go digital’ is the new mantra. Norms and protocols set by the government are the foundation, and hotels have gone beyond to create trust amongst guests. Creating awareness through various social media platforms has been a challenge.
Ajay Pawar, Regional GM, Lords Group of Hotels
Our hotels have implemented revised health and safety standards for their guests and employees as per the new norms. From touchless lobbies to spread-out banquets and exhaustive pandemic protocols, everything is implemented now. We have introduced a safety and hygiene programme – Karona safe Rahona safe – which is based on the guidelines issued and updated by WHO, FSSAI and MoHFW.
Inputs by Neha Rawat