One Above offers all kinds of travel services for clients from every segment and ensures that its products make them stand out. The group constantly innovates to ensure that they meet their clients’ expectations.
One Above is a DMC that caters to all types of travellers and groups. Vishal Chawla, Director, Russia DMC, One Above shared, “Our company provides full services for all type of travellers, including FIT, MiCE and leisure groups. We offer everything from visa support letters (electronic and original), accommodation services starting from budget hotels to luxury hotels, meals services for vegetarians and non-vegetarians, internal travel services by air, bullet trains, night trains or by coach and all types of sightseeing like city tours as well as arranging guided excursions in museums, galleries, exhibitions for groups and individuals.”
He added that the company arranges all type of entertainment for guests including cruises, hot air balloon ride, tank ride, helicopter ride, horse carriage rides, etc. “We provide different types of transport and licensed guides services and even organise conferences for the groups whilst catering during the conferences and events,” said Chawla.
Claiming that owing to travel trends and preferences of end customers which keep changing, they come up with new strategies to meet targets. “Due to rapidly growing demand for travel to Russia (especially after FIFA 2018), the company keeps increasing internal structure starting from sales and ending up with ops team. As for external measures, the main targets are to keep studying the market in terms of newly opened hotels, restaurants (suitable for Indian clients) and new places of entertainment to keep the travel product diverse and updated,” added Chawla.
In terms of product development, he insisted that Russia keeps growing with more cities becoming places of attraction with infrastructure, comfortable connections, known chains of hotels with international standards. “We keep our inspection visits schedule full during the off-season in order to keep offering new places of interest which provide the best experience to our clients,” he claimed.
In order to reach out to more travel partners in India, One Above is adopting a number of marketing strategies. “As of now, we keep using the tools that work best for us like attending exhibitions, arranging workshops and roadshows for agents, organising Fam tours to Russia and meeting the travel agents personally during our sales visits to India,” he concluded.