Riya Travels has always tried to come up with new features and developments for its agents, reveals Manoj Samuel, Director, Riya Group.
Q What kind of added benefits are you offering your agents this year? Riya has always tried to come up with new features and developments for our agents. We have recently added travel insurance on our online portal which was otherwise only available offline. We also have Queue Ticketing, a transactional module where travel partners can queue their PNRs to us, retrieve the PNR on this module and issue the ticket through our IATA-accredited website. This benefits the travel partners to retain their segments and earn commission on these tickets. There is no dependency of sending email and calls for ticket issuance, or any other manual interference. Refunds and cancellations will also be accepted in the near future from this module.
Q How has Riya connect performed so far? Riya connect started as a lone flight seller and today we offer a bouquet of travel products under one roof. We are not stopping here; we are constantly trying to come up with new things to make everything easy for our agents. We have recently added travel insurance to Riya connect and are working on few other things that will be added soon. We also offer a range of ancillary services like real-time ticketing status with the convenience of seat and meal selection.
Q What are your plans for 2017? We will soon be coming up with new trade activities. We also have plans to add new features to Riya connect and promote Riya Business Travel. We have also decided to try a lot of new things this year. For one, we have recently started to expand ourselves at B2C level too even though we have always been more of a B2B company. We’ll have to see how that works out for us in the long run.