Disruptive technology is set to create multi-billion dollar savings in tourism, says a research, ahead of ATM to be held in Dubai from April 28 – May 1.
The latest research from Colliers International, in partnership with ATM 2019, reveals that in addition to vast cost savings, the customer experience is set to be more streamlined with travel set to become better, smoother and more personalised with travel bookings on VR platforms, AI chatbots guiding customers through the booking process and IOT providing internet based inter-connectivity between everyday devices. Danielle Curtis, Exhibition Director ME, Arabian Travel Market, said, “The tourism industry is at the very forefront of tech innovation with companies investing huge sums of money to improve the customer experience. Airports and airlines accounted for US$30 billion of investment in IT in 2018, however this will be offset by the implementation of technology that will see fuel savings alone top US$30 billion in the next 15 years. SITA, the multinational tech company to the air transport industry is using robots to check travellers onto flights and transport their luggage.”
ATM 2019 has adopted cutting-edge technology and innovation as its main theme and this will be integrated across all show verticals and activities, including focused seminar sessions.
Discussing the defining evolutions of hospitality technology, the Travel Tech Show will return to ATM 2019 with 45 international exhibitors and an influential agenda of debate in the Travel Tech Theatre – sponsored by Sabre Corporation. Launching this year will be the inaugural Arabian Travel Week, an umbrella brand which comprises four co-located shows — ATM 2019; CONNECT Middle East, India and Africa – a new route development forum, ILTM Arabia and new consumer-led event – ATM Holiday Shopper. Another debutant this year is the Arabia China Tourism Forum.