‘Our focus is on India biz’

Cross River Kwai offers a seamless blend of modernity and nature in Thailand. GM Sitapaat Suttisuntrangkura says the property has special provisions to cater to the Indian market.

Suhani Sood

Cross River Kwai, a 32-room property of Cross Hotels and Resorts, is located beside the beautiful stretch of Kwai Noi River in Kanchanburi, Thailand, with spectacular mountain ranges in the backdrop. Every room of the property has an uninterrupted panoramic river view, presenting a blend of modernity and nature. The property is an important part of the Cross Hotels and Resorts’ diverse portfolio.

Sitapaat Suttisuntrangkura, General Manager, Cross River Kwai, said, “We know how each property (of the hotel chain) is different and provides a different experience, having flexible attitude for comprehensive business solutions for real world. We have also built a reputation and have the best professional standards.”

Since the Indian market is new for them, Suttisuntrangkura said their agenda for 2024 is to attract more customers from the country.

“As far as 2024 is concerned, we, of course, will expand our properties worldwide, especially in the India market. It is kind of a new market for us, but we have specialists in house who understand the market needs, expectation, culture, and lifestyle,” she said.

Talking about business prospects, she said, “Out focus in on weddings and M!CE. Indians have specific requirements in terms of food, spa and wellness places, excursion sites, and attractions. If they want to go outside, we have special guides to accompany them. They can go out for a safari, zoo and even waterfall,” she said, adding that, “We have special vegetarian menus for Indians and spas as per their demand.”

When asked about the sustainability initiatives taken at the property, Suttisuntrangkura said, “We do everything for success but noting that harms the planet.”