TravTalk India Online Magazine
With over 100% YOY growth, Travstarz Global Group has soared heights. Pankaj Nagpal, MD of the group, says the vision to be in India’s top three B2B companies keeps them going.
Manas Dwivedi
A dedicated B2B company since its inception, Travstarz Global Group has laid prime importance on the travel agent community. “They are our partners in progress and it is due to their support that we have reached where we are today. Our plans and strategies always revolve around our travel agent partners. With a complete portfolio of travel products including flights, hotels, transfers, tours, cruises, visas and insurance, we plan to get even more aggressive in our marketing in 2020 and engage more with our travel agent partners,” says Pankaj Nagpal.
Our focus is on increasing our market share in terms of agent on-boarding; we conduct 10-12 workshops every quarter
Registering over 100 per cent growth in revenues YOY as compared to the year before, the company aims to achieve over 150 per cent annual growth for the next three years. Sharing a brief look of the plan, he says, “At present, our focus is on increasing our market share in terms of agent on-boarding, and revenues and profits, though healthy, will remain under pressure as we focus on higher numbers.”
According to him, the vision of being among the top three B2B companies in India is what keeps them going and motivates the team to outperform till they achieve their goals. “Consistent delivery of quality services has given us the success we have had. Our complaint ratio has been below one per cent for the past several years. This is an important factor that has made us stand apart and helped make a mark in our partners’ mind. Other than this, we constantly engage with our agents through e-marketing campaigns, webinars and most importantly, our regular networking events and roadshows across the country. On an average, we conduct 10 to 12 workshops every quarter, which keeps us in touch with our partners and helps us understand their needs and expectations so we can improve our offerings,” Nagpal shares.
