The group is using social networking to promote the brand and glean customer feedback and referrals.
One of the recent entrants in the hospitality circle, Grand Emporio Hotels & Resorts, ventured into the market with a single goal — to provide guest with comfortable stay, friendly service and honest value.
Deepak Bhandari, Group Sr. Manager Sales & Branding, Grand Emporio Hotels & Resorts, says, “We are focused on creating a hotel system known for customer service and satisfaction. Our agenda is based on four prime factors – team, location, customer service and value,” he revealed. The company’s first property Gajraj Trails Resort in Jim Corbett National Park, Uttarakhand, sprawls over four acres, comprises 10 luxury cottages, 16 premium rooms, luxurious spa, gym, swimming pool, conference hall and alfresco private dining areas. In today’s digital age, they are focusing on social networking to promote the brand along with existing customer feedback and referral.
“This practice of ours has built confidence and trust, not only within customers but also have increased popularity among travel agents and trade partners. We are proud to have the maximum repeat turn up ratio of our customers, which are growing,” he insisted. Bhandari believes in striking strong bonds with travel agents and tour operators, saying that the support and trust here is far greater than online portals. “This has helped our company to capture the market share and build a strong reputation in the travel fraternity,” he said.
Despite being a new entrant in the Indian hospitality sector, they plan to grow with properties at many other locations. “The company is currently working on the second property in Goa, which will be revealed in 2018,” disclosed Bhandari.
“Our agenda is based on four prime factors- team, location, customer service and value”
– Deepak Bhandari, Group Sr. Manager Sales & Branding, Grand Emporio Hotels & Resorts